DPDP Act 2023 Compliant
This Privacy Policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal data.
Last Updated: February 26, 2026
đ
Table of Contents
1. Introduction
Zivra Beauty ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.zivrabeauty.com ("Website") or use our services.
This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable data protection regulations.
Data Fiduciary: Zivra Beauty
Registered Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076, India
2. Data We Collect
We collect the following categories of personal data:
| Category | Data Collected | Source |
|---|---|---|
| Identity Data | Name, email address, phone number | Provided by you |
| Contact Data | Shipping address, billing address, PIN code | Provided by you |
| Transaction Data | Order details, payment status (not card numbers) | Generated during purchase |
| Technical Data | IP address, browser type, device info | Automatically collected |
| Usage Data | Pages visited, products viewed, time spent | Automatically collected |
| Communication Data | Support tickets, feedback, reviews | Provided by you |
Sensitive Personal Data: We do not collect sensitive personal data such as financial information (card numbers are processed directly by payment gateways), biometric data, health data, or data revealing racial/ethnic origin, political opinions, or religious beliefs.
3. Purpose of Data Collection
We use your personal data for the following purposes:
- Order Processing: To process, fulfill, and deliver your orders
- Customer Service: To respond to inquiries, complaints, and support requests
- Account Management: To manage your account and provide personalized services
- Communication: To send order updates, shipping notifications, and important announcements
- Marketing: To send promotional offers (only with your consent)
- Analytics: To improve our Website, products, and services
- Legal Compliance: To comply with legal obligations and prevent fraud
4. Consent
In accordance with the DPDP Act 2023, we obtain your consent before collecting and processing your personal data:
- Explicit Consent: For marketing communications, we obtain explicit opt-in consent
- Implied Consent: By placing an order, you consent to processing necessary for order fulfillment
- Withdrawal: You can withdraw consent at any time by contacting us
Withdrawal of Consent: You can withdraw consent for marketing communications by clicking "Unsubscribe" in any email or contacting info@zivrabeauty.com. Withdrawal does not affect processing done prior to withdrawal.
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect your data:
- SSL Encryption: All data transmitted is encrypted using SSL/TLS
- Secure Storage: Data is stored on secure servers with access controls
- Payment Security: We do not store card details; payments are processed by RBI-compliant gateways
- Access Control: Only authorized personnel can access personal data
- Regular Audits: We conduct regular security assessments
Data Location: Your data is stored on servers located in India.
6. Data Sharing
We may share your data with:
- Logistics Partners: For order delivery (name, address, phone number)
- Payment Processors: For payment processing (transaction details only)
- Analytics Providers: For website analytics (anonymized data)
- Legal Authorities: When required by law or court order
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Third-Party Obligations: All third parties we share data with are contractually obligated to protect your data and use it only for the specified purpose.
7. Your Rights Under DPDP Act 2023
As a data principal, you have the following rights:
Your Data Rights:
- Right to Access: Request information about your personal data we hold
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal requirements)
- Right to Withdraw Consent: Withdraw consent for data processing at any time
- Right to Grievance Redressal: File complaints about data processing
- Right to Nominate: Nominate another person to exercise your rights
How to Exercise Your Rights: Send an email to privacy@zivrabeauty.com with your request. We will respond within 30 days.
8. Cookies Policy
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for Website functionality (cart, login)
- Analytics Cookies: Help us understand Website usage (Google Analytics)
- Marketing Cookies: Used for targeted advertising (with consent)
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Website functionality.
9. Data Retention
We retain your data only for as long as necessary:
- Transaction Data: 7 years (as required by tax laws)
- Account Data: Until account deletion + 6 months
- Marketing Data: Until consent is withdrawn
- Support Data: 3 years from last interaction
After the retention period, data is securely deleted or anonymized.
10. Children's Privacy
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at privacy@zivrabeauty.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or Website notification.
12. Grievance Officer
In accordance with the DPDP Act 2023 and IT Rules 2021, we have appointed a Grievance Officer:
- Name: Saraka Sreehari
- Email: grievance@zivrabeauty.com
- Phone: +91 8121050915
- Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076
- Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
Response Timeline: Acknowledgment within 24 hours; Resolution within 30 days.
13. Contact Us
For privacy-related inquiries:
- Privacy Email: privacy@zivrabeauty.com
- General Support: info@zivrabeauty.com
- Phone: +91 8121050915
- Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076, India