Terms & Conditions

1. Acceptance of Terms

By accessing or using the website www.zivrabeauty.com ("Website"), you agree to be bound by these Terms & Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Zivra Beauty ("Company," "we," "us," or "our").

If you do not agree with any part of these Terms, you must not use our Website or services. Your continued use of the Website constitutes your acceptance of these Terms and any updates or modifications to them.

2. Use of Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must be at least 18 years old to make purchases on this Website. By using this Website, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• All information you provide is accurate and complete
• You will not use the Website for any illegal or unauthorized purpose

3. Account Registration

You may create an account to access certain features. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Products & Pricing

We strive to ensure accuracy in product descriptions and pricing. However:

• Product images are for illustration purposes; actual products may vary slightly
• All prices are displayed in Indian Rupees (INR) and include applicable GST @ 18%
• Prices are subject to change without prior notice
• We reserve the right to limit quantities or refuse orders
• In case of pricing errors, we will notify you and offer cancellation options

5. Orders & Payment

When placing an order:

• You agree to provide accurate billing and shipping information
• Order confirmation email does not guarantee acceptance
• We reserve the right to cancel orders due to stock issues or suspected fraud
• Payment must be completed before order processing (except COD)

Accepted Payment Methods:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Credit/Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• Cash on Delivery (COD) - Additional charges may apply

6. Shipping & Delivery

Please refer to our detailed Shipping Policy for complete information. Key points:

• Free shipping on orders above ₹999
• Standard delivery: 3-7 business days depending on location
• We ship to serviceable pincodes across India
• Risk of loss passes to you upon delivery

7. Returns & Refunds

Please refer to our detailed Refund & Cancellation Policy for complete information. Key points:

• 7-day return window from date of delivery
• Products must be unused and in original packaging
• Refunds processed within 5-7 business days after approval
• Opened makeup products cannot be returned for hygiene reasons

8. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Zivra Beauty or its licensors and is protected by intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content
• Use our content for commercial purposes without consent

9. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Provide false or misleading information
• Engage in fraudulent transactions
• Interfere with the Website's security features
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the Website without permission
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm others through our platform

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Website and services "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid by you for the specific order
• We are not responsible for third-party links or content

11. Indemnification

You agree to indemnify, defend, and hold harmless Zivra Beauty, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your violation of these Terms
• Your use of the Website
• Your violation of any third-party rights
• Any content you submit to our Website

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

13. Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection Act, 2019, we have appointed a Grievance Officer:

• Name: Saraka Sreehari
• Email: grievance@zivrabeauty.com
• Phone: +91 8121050915
• Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076
• Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

Grievance Response Timeline:

• Acknowledgment: Within 24 hours of receipt
• Resolution: Within 15 days of receipt

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically for any updates.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

• Email: info@zivrabeauty.com
• Phone: +91 8121050915
• Address: 169/168/166, Bannerghatta Road, Arekere, MICO Layout 2nd Stage, 1st Stage Arekere, Bengaluru, Karnataka 560076, India