Shipping & Delivery Policy
We ship across India! Here's everything you need to know about our shipping timelines and charges.
Last Updated: February 26, 2026
Free Shipping
On orders âš999+
Fast Delivery
3-7 business days
Secure Packaging
Safe & tamper-proof
Pan India
All serviceable pincodes
đ° Shipping Charges
We offer competitive shipping rates with free delivery on orders above âš999.
| Order Value | Shipping Charge | Payment Method |
|---|---|---|
| Below âš999 | âš99 | Prepaid / COD |
| âš999 and above | FREE | Prepaid / COD |
| Any order value | âš40 (additional) | COD only |
Note: COD orders have an additional âš40 handling charge. Choose prepaid options (UPI, Cards) to save on this charge!
đ Delivery Timelines
Delivery times vary based on your location. Below are estimated delivery timelines from the date of order dispatch:
| Region | Cities/States | Estimated Delivery |
|---|---|---|
| Metro Cities | Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad | 3-5 business days |
| Tier 1 Cities | Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Kochi | 4-6 business days |
| Tier 2 Cities | Other state capitals, major towns | 5-7 business days |
| Remote Areas | Northeast, J&K, Ladakh, Islands, remote pincodes | 7-10 business days |
Order Processing Time: Orders are processed within 1-2 business days after payment confirmation. Tracking details are sent via email and SMS once dispatched.
đĻ Order Processing
- Order Confirmation: You will receive an order confirmation email/SMS immediately after placing your order
- Processing Time: Orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays)
- Dispatch Notification: Once your order is dispatched, you will receive a shipping confirmation with tracking details
- Tracking: Track your order anytime using the tracking link sent to your email or on our Track Order page
- Cut-off Time: Orders placed after 5:00 PM IST will be processed the next business day
đ Shipping Partners
We partner with India's leading logistics providers to ensure safe and timely delivery:
- Delhivery
- Blue Dart
- DTDC
- India Post (for remote areas)
The courier partner is automatically selected based on your delivery pincode and product availability for optimal delivery time.
đ Pincode Serviceability
We deliver to most pincodes across India. Serviceability is checked at checkout based on your delivery pincode.
- Serviceable Areas: We deliver to 25,000+ pincodes across India
- Non-Serviceable Areas: Some remote locations may not be serviceable due to courier limitations
- Pincode Check: Enter your pincode at checkout to verify delivery availability and estimated timeline
Important: If your pincode is not serviceable, please contact us at info@zivrabeauty.com and we'll try to find an alternative delivery solution.
âšī¸ Important Information
- Business Days: Monday to Saturday (excluding public holidays)
- Delays: Delivery may be delayed during sales, festivals, or due to unforeseen circumstances (natural disasters, strikes, etc.)
- Failed Delivery: If delivery fails due to incorrect address or unavailability, re-delivery charges may apply
- Damaged Products: If you receive a damaged product, please report within 24 hours with photos to info@zivrabeauty.com
- Multiple Items: Orders with multiple items may be shipped separately and arrive on different dates
đ Need Help?
For any shipping-related queries, please contact us:
- Email: info@zivrabeauty.com
- Phone: +91 8121050915 (Mon-Sat, 10 AM - 7 PM IST)